topic Re: Viewing card in Sky Q

Viewing card

Maple21 — Tue, 20 Jan 2026 13:48:04 GMT

I forgot to take my sky viewing card out when box was exchanged how do I get a new one. Sky assistant won't work

Daniel0210 — Tue, 20 Jan 2026 13:49:02 GMT

You aren't the first person to do that and won't be the last but you'll need to call Sky to order a replacement viewing card.

Saying nothing when the automation (bot) kicks in sometimes gets you to an agent.

Maple21 — Tue, 20 Jan 2026 13:52:41 GMT

Tried and said nothing so it eventually ended the call

MightyQuinn — Tue, 20 Jan 2026 14:18:34 GMT

Hi @Maple21 Your only option is to persevere, or use social media (below).

MichaelCoote — Mon, 23 Feb 2026 11:57:55 GMT

My viewing card is not authorised

Tracy19641 — Sun, 17 May 2026 17:50:08 GMT

We forgot to take our viewing card out when the sky W box was returned . How do we get a new one

Daniel0210 — Sun, 17 May 2026 18:04:54 GMT

This isn't something the Community Messaging Team can help with so you'll need to call Sky to order a replacement viewing card.

Saying nothing when the automation (bot) kicks in sometimes gets you to an agent.