New sky box

Kate262 — Sun, 18 Jan 2026 16:09:54 GMT

New sky box due to be delivered but I can't be there to receive it and obviously you have to hand the old box back, is there a way of returning it separately to the delivery.

Also how do I get a refund on the services I haven't been able to access whilst awaiting the new box

thanks

Re: New sky box

Daniel0210 — Sun, 18 Jan 2026 16:17:06 GMT

@Kate262

DPD won't leave the replacement without taking the faulty box. Is there a responsible adult available to be at your address to accept the new box?

Remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.

@Kate262 wrote:

Also how do I get a refund on the services I haven't been able to access whilst awaiting the new box

Once the above is sorted contact Sky and ask if they'll apply a good will gesture credit onto your account but there's no guarantee of this.

topic Re: New sky box in Sky Q

New sky box

Re: New sky box