topic Re: Sky Q deactivated in Sky Q

Sky Q deactivated

JAMES552 — Sat, 17 Jan 2026 13:11:54 GMT

Hi. I got a Sky Glass TV and they appear to have deactiavted my Sky Q. Is this normal

Re: Sky Q deactivated

SKY1992bf — Sat, 17 Jan 2026 13:16:55 GMT

@JAMES552 Yes has you can't have both on the same account it's one or the other

you will be sent return instructions for your Q hardware when you are near the end of your glass cooling off period

Re: Sky Q deactivated

JAMES552 — Sat, 17 Jan 2026 13:25:41 GMT

Thanks. They never explained that it wold be disabled at the tiime albeit they have been looking for it back and have charged me for not returning it. Why can you not have both

Re: Sky Q deactivated

SKY1992bf — Sat, 17 Jan 2026 13:59:20 GMT

@JAMES552 Because sky doesn't allow more than one tv product per household

if you have been asked to return the Q hardware you are contractually obliged to do so and obtain proof of postage

once returned after about 8 weeks you can call sky tell them about your proof of postage and they should refund the non return charge

Re: Sky Q deactivated

TimmyBGood — Sat, 17 Jan 2026 14:09:52 GMT

@JAMES552 wrote:

Why can you not have both

There's no technical reason, but Sky has never permitted subscription platforms to be mixed. In addition, Glass/Stream will effectively be the successor product to Q once satellite television transmission ceases in a few years time.

Re: Sky Q deactivated

JAMES552 — Sat, 17 Jan 2026 14:10:43 GMT

Thanks. Pity the puck doesn't record especially BBC and you cant work it from the app like Sky Q