Failed sky Q box

Frustrated55 — Sat, 17 Jan 2026 11:21:01 GMT

My box failed during the recent outage and I am unable to restart it. I've followed all the instructions and sent emails asking for help. Sky have somehow got my daughter's name as the account holder so will not deal with me although I am the actual person who opened the account. I need a number to speak to a person who can assist me.

Re: Failed sky Q box

Daniel0210 — Sat, 17 Jan 2026 11:35:04 GMT

@Frustrated55

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky don't use email for general communication. Without knowing what you've tried already can I suggest rebooting the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

I've no idea why your daughter is showing as the account holder. Does she live at the same address as you? Sky should deal with you providing you can answer the relevant security questions.

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Failed sky Q box

Re: Failed sky Q box