topic Re: Sky Q wont connect to Virgin Broadband wirelessly in Sky Q

Sky Q - No Internet Connection with Virgin Media Broadband

dino9898 — Tue, 28 Mar 2023 13:21:05 GMT

Today noticed I could not download anything to my Sky Q box - using virgin broadband. All my other devices in the house are working fine. No issue with my Broadband.

Tried restarting router

restarting Sky Q Box

Doing a network reset on Sky Q

nothing works. It was all working last night - but today seems dead. Have tried everything. Anyone got any ideas on this ? thanks

Re: Sky Q Finds wiFi but no connection today

Chloe-W22 — Tue, 28 Mar 2023 13:16:15 GMT

Hey @dino9898,

Are you on VM Broadband by any chance? Virgin Media are investigating an issue with Sky Products connecting to the internet today, the main chain is on the Glass board 🙂

Re: Sky Q Finds wiFi but no connection today

dino9898 — Tue, 28 Mar 2023 13:18:19 GMT

Hi yes I am with Virgin Broadand using Sky Q box (not glass) thanks will check the other board you shared

Re: Sky Q Finds wiFi but no connection today

Chloe-W22 — Tue, 28 Mar 2023 13:20:18 GMT

No probs, it's getting looked at as we speak.

PS - I'm going to amend your title slightly so other Sky Q customers can find it if they are experiencing the same 🙂

Re: Sky Q Finds wiFi but no connection today

dino9898 — Tue, 28 Mar 2023 13:21:47 GMT

Cheers Chloe - to clarify this virgin router/hub issue is affecting both SKY Q and Sky Glass customers ?

thank you )

Re: Sky Q Finds wiFi but no connection today

Chloe-W22 — Tue, 28 Mar 2023 13:23:22 GMT

It is unfortunately, Q, Glass and Stream

Re: Sky Q Finds wiFi but no connection today

dino9898 — Tue, 28 Mar 2023 13:24:34 GMT

well at least its not local to my equipment so will just wait this out for Virgin & sky to find the fix

thank you for clarifying this )

Re: Sky Q - No Internet Connection with Virgin Media Broadband

dino9898 — Tue, 28 Mar 2023 14:12:23 GMT

All back up and running again for those who aint seen the other thread - and others saying its all working again - happy days )

Sky Q wont connect to Virgin Broadband wirelessly

DavidMcIRL — Sat, 22 Apr 2023 20:39:45 GMT

Hi all,

This may have been answered a thousand times, but I'm not too techicial and am slightly lost on some of the answers that appear similar.

My Sky Q box just wont connect to my Virgin Media WiFi.

Absolutely nothing wrong with my WiFi. Works for PS5, Alexa, tablet etc. It's fine.

I key in the Network details on Sky Q. Seems to connect for a second then just disconnects and tell me I dont have internet connection.

Any advice would be greatly appreciated as this has been going on for a year and I'm actually fed up with Sky Q.

Thanks

Re: Sky Q wont connect to Virgin Broadband wirelessly

DavidMcIRL — Sat, 22 Apr 2023 20:40:25 GMT

Should have mentioned....I'm in Ireland

Re: Sky Q wont connect to Virgin Broadband wirelessly

Exvirginuser — Sat, 22 Apr 2023 21:28:18 GMT

Very odd I personally have sky stream and it was more than happy to connect to my virgin brodband when I had it. Although when we where transitioning from virgin to bt and sky our virgin 360 tv box point blank refused to connect wirelessly to my bt hub but would accept internet via Ethernet from the same hub. I'd attempt to connect via Ethernet cable if that works maybe inveset in a powerline adapter or else contact virgin/sky

Re: Sky Q wont connect to Virgin Broadband wirelessly

twilight+princess — Sun, 23 Apr 2023 18:45:01 GMT

Are you using the wps button on the hub & on the Sky Q box to connect or manually entering the SSID & password?

Re: Sky Q wont connect to Virgin Broadband wirelessly

DavidMcIRL — Sun, 23 Apr 2023 19:28:40 GMT

Hi Twilight+Princess,

I choose add broadband provider, Virgin, find the relevant broadband name, enter the password. Occasionally it says connected. For a couple of seconds. Then i get the 'x' saying Sky Q not connected to broadband

Re: Sky Q wont connect to Virgin Broadband wirelessly

twilight+princess — Mon, 24 Apr 2023 12:16:39 GMT

I would try wps via the buttons. I have a Hub 3 with Virginmedia & setup was easy that way.

Sky Q box not receiving internet connection

Gail+0963 — Mon, 05 Jun 2023 18:00:43 GMT

Message on TV says it looks like you do not have Internet connection right now

Second box says there is problem with network setup

I have held WPS as suggested no luck

Re: Sky Q box not receiving internet connection

oldfella — Mon, 05 Jun 2023 18:08:45 GMT

@Gail+0963 wrote:

Message on TV says it looks like you do not have Internet connection right now

Second box says there is problem with network setup

I have held WPS as suggested no luck

Hi @Gail+0963

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q - No Internet Connection with Virgin Media Broadband

Lindsey87.. — Mon, 19 Jun 2023 18:24:57 GMT

Can I ask what others did for everything to be up and running again? I've had this issue for months and driving me mad. Sky Q box and VM net. Thanks 😊

Re: Sky Q - No Internet Connection with Virgin Media Broadband

Vikkipads — Sun, 16 Jul 2023 11:33:14 GMT

I am suffering the same issue. I have turned both Sky Q box and my Virgin router off and on 4 times now, I have reset the network and still says connected but no Internet. All my other devices i.e. phones, tablets etc all work as they should. Any ideas on a fix

Sky Q internet connectivity issue with Virgin Broadband today

AvcommTV — Mon, 04 Sep 2023 16:50:55 GMT

I have multiple clients calling us to say that there Sky Q has no internet connection. We have attended 2 already and found both had Virgin Broadband. I have now attended another with the same fault and can not get any internet on sky Q and only Sky Q.
All other network connections are fine.
Too much of a coincidence that they all have the same set up with Virgin Broadband.
can this please be checked. I also have the same issue at my own home . Have seen there was an issue a few months ago but apparently resolved.

Re: Sky Q internet connectivity issue with Virgin Broadband today

Laing1 — Mon, 04 Sep 2023 16:55:10 GMT

@AvcommTV wrote:

Hi

I have multiple clients calling us to say that there Sky Q has no internet connection. We have attended 2 already and found both had Virgin Broadband. I have now attended another with the same fault and can not get any internet on sky Q and only Sky Q.
All other network connections are fine.
Too much of a coincidence that they all have the same set up with Virgin Broadband.
can this please be checked. I also have the same issue at my own home . Have seen there was an issue a few months ago but apparently resolved.

@AvcommTV Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Has virgin sent a firmware update for their routers recently ?