topic Re: Stolen in Sky Q

Stolen

Wood7 — Thu, 15 Jan 2026 14:08:13 GMT

I put my package out containing my sky Q that I was returing and put it out for collection with Royal Mail but the package has now been stolen by someone?

Re: Stolen

Daniel0210 — Thu, 15 Jan 2026 14:12:34 GMT

@Wood7

So you left it outside and didn't hand it to the Royal Mail staff member?

Re: Stolen

Wood7 — Thu, 15 Jan 2026 14:15:45 GMT

No as I work nights so left it in my safe space

Re: Stolen

MightyQuinn — Thu, 15 Jan 2026 14:23:20 GMT

Hi @Wood7 I am afraid you are only telling other customers. No doubt Sky will be charging you a non-return fee.

Re: Stolen

Daniel0210 — Thu, 15 Jan 2026 14:26:17 GMT

@Wood7

How do you know it was stolen?

You will be charged non return fees for each piece of equipment not returned. From Skys own website...

What you'll be charged

The charge depends on what equipment you haven't returned to us.

Sky Q:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52

Sky Broadband:

Sky Gigafast+ Hub - up to £112
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Max Pod - up to £58
Sky Broadband Booster - up to £33