https://helpforum.sky.com/t5/Sky-Q/Failure/m-p/5190739#M725248 <P>I need a Sky Engineer</P> Wed, 14 Jan 2026 16:17:01 GMT wallacelondon1 2026-01-14T16:17:01Z https://helpforum.sky.com/t5/Sky-Q/Failure/m-p/5190737#M725246 <P>Connection continually failed between Q and Mini Box</P> Wed, 14 Jan 2026 16:14:51 GMT https://helpforum.sky.com/t5/Sky-Q/Failure/m-p/5190737#M725246 wallacelondon1 2026-01-14T16:14:51Z https://helpforum.sky.com/t5/Sky-Q/Failure/m-p/5190739#M725248 <P>I need a Sky Engineer</P> Wed, 14 Jan 2026 16:17:01 GMT https://helpforum.sky.com/t5/Sky-Q/Failure/m-p/5190739#M725248 wallacelondon1 2026-01-14T16:17:01Z https://helpforum.sky.com/t5/Sky-Q/Failure/m-p/5190760#M725249 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4591072">@wallacelondon1</a>&nbsp;</P> <P>You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. <BR /><BR />If you haven’t done it already it may be worth rebooting your broadband hub, then the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button<BR /><BR />Allow 5-10 minutes before things hopefully revert back to normal.</P> Wed, 14 Jan 2026 16:38:34 GMT https://helpforum.sky.com/t5/Sky-Q/Failure/m-p/5190760#M725249 Daniel0210 2026-01-14T16:38:34Z