topic Re: Equipment damaged in storm in Sky Q

Equipment damaged in storm

Ste104 — Wed, 14 Jan 2026 14:09:23 GMT

My satellite dish was damaged in storm Goretti. I want advice and for note to be put on my account that I will not be paying for service while I have no satellite signal.

Re: Equipment damaged in storm

Daniel0210 — Wed, 14 Jan 2026 14:15:44 GMT

@Ste104

You can't withhold payment! Your services would be restricted and late payment fees would be added.

You will need to contact Sky and arrange an engineer. After these adverse weather events wait times inevitably increase.

Re: Equipment damaged in storm

TimmyBGood — Wed, 14 Jan 2026 14:18:40 GMT

@Ste104 wrote:

My satellite dish was damaged in storm Goretti. I want advice

Contact Sky to book a repair (which is obviously in increased demand this week)

and for note to be put on my account that I will not be paying for service while I have no satellite signal.

That's not an option: you can request a goodwill refund afterwards but Sky has no obligation to comply.