topic Re: Slot time in Sky Q

Slot time

2oldtorock — Wed, 14 Jan 2026 13:07:37 GMT

The engineer hasn't arrived my slot was 8am to 1pm today

It's to connect Q box up for sky tv etc

Not had confirmation of any delays ?

Please let me know whats happening

Thanks c west

Re: Slot time

caesarome — Wed, 14 Jan 2026 13:20:20 GMT

@2oldtorock

As we are customers here we can not tell you when they will turn up. As it has only just gone 1pm then you need to give them more time as it is possible a previous job has taken longer than originally planned.

Re: Slot time

Daniel0210 — Wed, 14 Jan 2026 13:22:13 GMT

@2oldtorock

Apparently customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when the engineer is expected to arrive.

Unfortunately some jobs take longer than expected and then impact appointments for later in the day.