topic Re: Sky shocking in Sky Q

Sky shocking

Laney6 — Tue, 13 Jan 2026 19:12:40 GMT

Yestaday Called up 2hr 4 people later to renew contract after 18 years subscription with them I needed new controls for normal box n multi room box

finally sorted and being sent only to cancel the order today

typical get u to sign and then pull out there part of the deal disgusting!
may cancel whole lot and go elsewhere

this is what u get after being a loyal paying customer for nearly 2 decades

Re: Sky shocking

Daniel0210 — Tue, 13 Jan 2026 19:32:32 GMT

@Laney6 wrote:

I needed new controls for normal box n multi room box

finally sorted and being sent only to cancel the order today

@Laney6

Are you saying the arrangement for a new remote was cancelled?

Re: Sky shocking

Laney6 — Wed, 14 Jan 2026 10:46:44 GMT

Yes they ordered and was on my app orders on my sky app to receive a message following day to say cancelled

I believe it was done so I would renew contract then backed out of there side of it following day

anything to get u to sign up

Re: Sky shocking

Chodley — Wed, 14 Jan 2026 10:50:24 GMT

@Laney6 wrote:
Yes they ordered and was on my app orders on my sky app to receive a message following day to say cancelled
I believe it was done so I would renew contract then backed out of there side of it following day
anything to get u to sign up

Doubt it since you can easily order a free replacement remote through the website troubleshooter anyway.

Re: Sky shocking

Daniel0210 — Wed, 14 Jan 2026 10:51:09 GMT

@Laney6

Unlikely to be related to renewal.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

The issue also may be because you've ordered two. It's very unlikely two remotes have become faulty at the same time.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?