topic Sky Go Issues in Sky Q

Sky Go Issues

middlesex1993 — Wed, 14 Jan 2026 02:15:13 GMT

A long message.

1) I have a Sky Q box and all is good.

I have a strong broadband and internet connection, and a wired connection from the back of my Sky Q box to my BT router.

1 have no issues watching live tv on my Sky Q box. I can also watch Sky Go on my laptop.

I have noticed that when I go into Settings and then Status and then Watch via Sky Go there is a message that says Your Sky Q box is not enabled to connect to Sky Go. I then click on Reactivate and then click on Confirm and then it takes me back to Watch Via Sky Go. I have done a reboot by turning Sky Q box off at the wall and still no good.

2) On a separate issue. Recently I have noticed when I am watching television through my Sky Q box. Every so often I get a strange alert comes up on my screen asking whether I have any questions. I do nothing and alert disappears after about five seconds.

i look forward to any replies.

Re: Sky Go Issues

caesarome — Wed, 14 Jan 2026 05:41:59 GMT

@middlesex1993

Do you have a multiscreen sub as you need this to link the Sky app to your Sky Q box as this then allow you to use the app to watch back your recordings when they are connected together.

Re: Sky Go Issues

middlesex1993 — Wed, 14 Jan 2026 22:41:44 GMT

Caesarome and others

I find modern technology difficult.

I now understand that if I do not have Multiroom Sub and no mini boxes I can only watch live tv on Sky Go on my laptop and I am not able to record etc on Sky Go because my Sky Q box is not able to connect to Sky Go, though of course I can still record on my Sky Q box.
Is all the above correct.

Out of interest how much is a multi room sub per month and a mini box.

I did make another point.
All of a sudden I am getting an alert on my Samsung Smart television about once every two hours. Press Button to explore answers. Is that coming from my Sky Q box or my Samsung Smart television.

Re: Sky Go Issues

xenon81 — Wed, 14 Jan 2026 22:49:26 GMT

That message is coming from your TV. Sky Q does not have any question/answer features like that.

Re: Sky Go Issues

caesarome — Wed, 14 Jan 2026 22:56:44 GMT

@middlesex1993 wrote: All of a sudden I am getting an alert on my Samsung Smart television about once every two hours. Press Button to explore answers. Is that coming from my Sky Q box or my Samsung Smart television.

That message is coming for your Samsung TV.

Re: Sky Go Issues

middlesex1993 — Wed, 14 Jan 2026 23:06:54 GMT

Thank you for your replies

Re my last message.

Is everything I have said correct re Multi Room Sub and mini boxes and I have understood the position correctly. Please confirm. Thank you.

Re: Sky Go Issues

oj01 — Thu, 15 Jan 2026 07:18:53 GMT

@middlesex1993 wrote:
Thank you for your replies
Re my last message.
Is everything I have said correct re Multi Room Sub and mini boxes and I have understood the position correctly. Please confirm. Thank you.

Yes, you are correct.