topic Re: Mini box not connecting to my sky q box in Sky Q

Mini box not connecting to my sky q box

Bobbysox11 — Fri, 18 Aug 2023 10:55:47 GMT

I have tried numerous times to connect my mini box to the main box but it still won't connect and I am slowly losing patients

Re: Mini box not connecting to my sky q box

oldfella — Fri, 18 Aug 2023 10:59:09 GMT

@Bobbysox11 wrote:
I have tried numerous times to connect my mini box to the main box but it still won't connect and I am slowly losing patients

Hi @Bobbysox11

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Mini box not connecting to my sky q box

Bobbysox11 — Fri, 18 Aug 2023 11:09:25 GMT

Hi @oldfella

Thank you i will get that a go and come back and let you know how i get on.

Thanks

Maxine

Re: Mini box not connecting to my sky q box

Bobbysox11 — Sat, 19 Aug 2023 09:11:21 GMT

@oldfella

Thank you back up and running now so did all your step by step advice.

Thank you again

Re: Mini box not connecting to my sky q box

Clare_A — Wed, 20 Mar 2024 21:25:54 GMT

I have the same issue but it is happening on a daily basis and although switching everything off does eventually fix it, I am getting very fed up having to reset everything several times a day and isn't exactly making me feel I am getting the service I pay for. Any ideas how to fix this permanently?

Re: Mini box not connecting to my sky q box

Lisac46 — Mon, 25 Mar 2024 07:46:33 GMT

I am having the same issue on a regular basis, paying £98 a month for sky I expect not to have these issues!!

Re: Mini box not connecting to my sky q box

Xxx2 — Wed, 03 Apr 2024 20:41:25 GMT

We are having same issue as well so will be ringing sky in AM and wanting answers

Re: iMini box not connecting to my sky q box

MClem — Fri, 05 Apr 2024 16:55:03 GMT

Issue here between main sky box and sky Q and mine is hardwired by sky!

New main box was supposed to be on way this week (Tuesday spoke to some tech)

They mini just won't connect says. Natalie signal. Before this error it was stopping signal all the time. Remote engineer has me turn of the 5gz and 2.gz connection which has become turned on - clearly done remotely as has been off for years!

Will call again Monday, supposed to be getting a call back to see how it's gone. Worse is the answer and for close to £100 a month this is pants at best

Re: Mini box not connecting to my sky q box

adam+robins — Fri, 19 Apr 2024 21:07:42 GMT

Just read your previous posts. I am also experience this for the last week on all our mini boxes. We have 4 in the house and I've had to pull the blue plug from thw back of all of them several times in the last week. Very annoying. Main q box is connected via ethernet to sky router then others are all WiFi except one in dining room which is connected to ethernet via a tp powerline. We also have some other TP powerlines around the house to connect smart TVs directly to reduce wireless WiFi usage. Do I connect miniboxes to these powerlines to help further or will that stuff up the mesh in house? Powerlines are good TP AX3000 so powerful. Any help appreciated but I'm wondering with the recent posts whether it's a widespread sky issue.

Re: Mini box not connecting to my sky q box

Karlc — Sat, 27 Apr 2024 00:35:15 GMT

So just been up until 01:29 in the morning banging my head against the wall. Found the issue for me. Turns out that the Sky Q Mini and Sky Q where trying to use the same 192.168.1.13 IP and kept knocking each other off the network. As soon as I set the IP to manual with the following details it spring into life.

SkyQ Mini

IP Adress:192.168.1.14

Mask:255.255.255.0

Gateway:192.168.1.254

My Main SkyQ box was 192.168.1.13z

The above IP's are on my internal LAN. Why would two Sky products try and lease the same DHCP address connecting to a a Sky Router which hosts the DHCP service? Go figure.

Re: Mini box not connecting to my sky q box

Darla — Mon, 28 Oct 2024 20:15:49 GMT

Me too! I think that's why sky won't let their customer pay by standing order!! The amount of customers that would withhold payment due to a totally abysmal service!! They'd be bankrupt by Christmas

Re: Mini box not connecting to my sky q box

scorpioclinics — Mon, 28 Oct 2024 22:56:42 GMT

me too - so fed up

Re: Mini box not connecting to my sky q box

Peter225 — Thu, 26 Dec 2024 10:38:00 GMT

I'm having the same problems with mini box connection issues total waste of money and not getting the service I'm paying for

Re: Mini box not connecting to my sky q box

scorpioclinics — Thu, 26 Dec 2024 18:42:42 GMT

Yup. We have given up and just reboot practically every time we want to watch the mini box

Re: Mini box not connecting to my sky q box

TheAce — Mon, 30 Dec 2024 14:06:34 GMT

I have had this problem for 18 months and we even set up a seperate WiFi network

Re: Mini box not connecting to my sky q box

SteffyB — Mon, 13 Jan 2025 13:22:33 GMT

I'm having the same issue after it has worked fine for years. Rsest router, reset both boxes - nothing. Phone call it is tonight 😞

Re: Mini box not connecting to my sky q box

Peter225 — Mon, 13 Jan 2025 19:55:12 GMT

I've been having problems with mine for months it will work fine for a bit and then all of a sudden no connection it's infuriating

Re: Mini box not connecting to my sky q box

Peter225 — Mon, 13 Jan 2025 19:58:15 GMT

Sky have definitely gone backwards on there boxes the older boxes are far better then these awful mini boxes they are so slow while using apps it's like using something from the early 90s

Re: Mini box not connecting to my sky q box

Belcreeny — Tue, 11 Feb 2025 19:16:28 GMT

I lost my mini box in the last storm.

So internet coming and going,

Now today engineers came seems to be staying on.

I'm blue in the face trying to fix mini box says it's connected to my new modem as I've put the details in.

Re: Mini box not connecting to my sky q box

KevNewMedia — Tue, 13 Jan 2026 08:30:33 GMT

Hi Everyone

Thank you for coming to the Community to report the problems that you've experienced.

We sincerely apologise for any inconvenience this has caused and can confirm that the original problem has now been resolved.

As many people have found, your main Sky Q box should be powered off at the mains for 30 seconds first, followed by your mini boxes. If you continue to have problems, you can also find from the Community or our help article here.

I'm going to mark this post as the answer, so that everyone has the most up-to-date information.