topic Re: New remote in Sky Q

New remote

Fred+Chez — Fri, 09 May 2025 14:42:15 GMT

My new remote is working on the skyQ but won't let me set up onto my tv

Re: New remote

oldfella — Fri, 09 May 2025 15:20:13 GMT

@Fred+Chez wrote:

My new remote is working on the skyQ but won't let me set up onto my tv

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: New remote

Fred+Chez — Sat, 10 May 2025 09:53:51 GMT

Thanks, but I tried that so so many times till I nearly launched the remote. I ended up rebooting the whole SkyQ box (with the help of a Sky assistant, obviously 🙄) So much for turn it off and turn it back on again

Re: New remote

Jane+thackstone — Mon, 12 Jan 2026 21:48:08 GMT

I ordered a new sky Q remote over a week ago and haven't received it it's for my main sky Q boxz

Re: New remote

GardenZen — Mon, 12 Jan 2026 21:57:59 GMT

Ring them. If you run into a lengthly delay, see what they say.

Re: New remote

Daniel0210 — Tue, 13 Jan 2026 03:36:49 GMT

@Jane+thackstone

They are sent via Royal Mail so you're waiting on the postal service.

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?