topic Re: Nothing works in Sky Q

Nothing works

LauraWH16 — Sat, 10 Jan 2026 15:52:22 GMT

I've apparently got no signal (communal dish) I have network connection but no recordings or apps are available!

Re: Nothing works

Laing1 — Sat, 10 Jan 2026 16:02:03 GMT

@LauraWH16 wrote:
I've apparently got no signal (communal dish) I have network connection but no recordings or apps are available!

@LauraWH16 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Nothing works

LauraWH16 — Sat, 10 Jan 2026 16:16:23 GMT

Still nothing sadly

Re: Nothing works

LauraWH16 — Sat, 10 Jan 2026 16:25:26 GMT

Nothing sadly @Laing1

Re: Nothing works

Daniel0210 — Sat, 10 Jan 2026 16:27:58 GMT

@LauraWH16

It may be connected to this overnight Sky Q issue

https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796

Have you checked with neighbours to see if they are having the same issue?

Re: Nothing works

LauraWH16 — Sat, 10 Jan 2026 16:29:10 GMT

None of my neighbours seem to use sky @Daniel0210

Re: Nothing works

Daniel0210 — Sat, 10 Jan 2026 16:37:48 GMT

@LauraWH16
As you are connected to a communal dish you may need to liaise directly with your building management company or landlord who should know if anyone else uses the communal dish and they'll also have their approved engineers to contact direct if needed..
.

Re: Nothing works

LauraWH16 — Sat, 10 Jan 2026 16:42:44 GMT

Yeah looks like my only option!

Re: Nothing works

Laing1 — Sat, 10 Jan 2026 18:33:23 GMT

@LauraWH16 wrote:

Yeah looks like my only option!

@LauraWH16 can you try this

go into tje engineers menu

To enter the engineers menu do the following
press the home button then scroll down to settings and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

check what it says for LNB type if it shows SCR then thats fine (then you would best best to contact the management company as advised by @Daniel0210 )

If it shows Wideband scroll across to highlight LNB type and change it to SCR

come out of the menu

then reboot your box

Re: Nothing works

LauraWH16 — Mon, 12 Jan 2026 13:09:01 GMT

Thanks @Laing1 it says scr but thanks anyway