topic Re: Viewing card issues everytime I turn box on in Sky Q

Viewing card issues everytime I turn box on

haywardee — Sun, 11 Jan 2026 17:01:36 GMT

Everytime I turn the Sky box on it says "Please ensure the correct viewing card is inserted with the chip facing up" Usually reinserting the card and turning off the main power on the box works. But lately it takes two goes and right now nothing seems to be working. What now?

Re: Viewing card issues everytime I turn box on

Laing1 — Sun, 11 Jan 2026 17:08:12 GMT

@haywardee wrote:
Everytime I turn the Sky box on it says "Please ensure the correct viewing card is inserted with the chip facing up" Usually reinserting the card and turning off the main power on the box works. But lately it takes two goes and right now nothing seems to be working. What now?

@haywardee have yo tried giving the chip on the card a clean with a soft lint free cloth then reinserting the card

Re: Viewing card issues everytime I turn box on

haywardee — Sun, 11 Jan 2026 17:12:06 GMT

That worked, although it looked pretty clean. Thanks (Can't mark as answer as keep getting an error message)

Re: Viewing card issues everytime I turn box on

Laing1 — Sun, 11 Jan 2026 17:13:33 GMT

@haywardee wrote:
That worked, although it looked pretty clean. Thanks (Can't mark as answer as keep getting an error message)

@haywardee I can mark it as the answer if you want me too ?

Re: Viewing card issues everytime I turn box on

haywardee — Sun, 11 Jan 2026 17:31:03 GMT

Yes, please. I cannot even like it

Re: Viewing card issues everytime I turn box on

Laing1 — Sun, 11 Jan 2026 17:44:10 GMT

ok i'll get it answered for you