Mini box

Hel18 — Sun, 11 Jan 2026 11:43:42 GMT

I can get into Netflix App on my mini box but when selecting what to watch the screen keeps whirling and stops at 25% therefore can't get into any programs

only happening on the Netflix App

how to resolve please

Re: Mini box

oldfella — Sun, 11 Jan 2026 12:11:24 GMT

@Hel18 wrote:

I can get into Netflix App on my mini box but when selecting what to watch the screen keeps whirling and stops at 25% therefore can't get into any programs

only happening on the Netflix App

how to resolve please

Hi @Hel18

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

Re: Mini box

Hel18 — Sun, 11 Jan 2026 12:26:25 GMT

All of which I have already tried rebooting both Q and Mini boxes

Netflix still whirling

topic Re: Mini box in Sky Q

Mini box

Re: Mini box

Re: Mini box