topic Re: Unable to download in Sky Q

Unable to download

DaveDave — Sat, 10 Jan 2026 22:05:55 GMT

Since last night I have been getting the message unable to download please try later with all sky programmes

Re: Unable to download

caesarome — Sat, 10 Jan 2026 22:25:53 GMT

@DaveDave

Have you tried a reboot of your Sky Q box at the mains, leave it off for 30 seconds before powering it up again.

Re: Unable to download

Cabby77 — Sun, 11 Jan 2026 12:52:26 GMT

We've been having the same problem since Friday. We've tried everything suggested and to no avail. Sky chatbot was about as much use as a chocolate teapot.

Dave Lloyd

Unable to download due to technical issues

AB1234 — Sun, 11 Jan 2026 14:59:07 GMT

Since the service issue with sky last week, we have been unable to download with a message saying due to technical issues, please try later. However we can record and stream off sky.

Downloads

Carol19581 — Sun, 11 Jan 2026 14:59:59 GMT

Unable to download any programs and already downloads are not downloading next sererues

Re: Unable to download

Max.oo1 — Sun, 11 Jan 2026 15:14:22 GMT

Having the same issue since yesterday at 2 separate addresses. Have rebooted & no change

Re: Unable to download

Misakimi — Sun, 11 Jan 2026 15:18:02 GMT

Same issue here. Anyone from Sky able to help more than "turn it off and on again"?

Re: Unable to download due to technical issues

JimM1 — Sun, 11 Jan 2026 15:27:07 GMT

@AB1234 There is a few sky Q TV related issues going on just now!

Re: Downloads

Laing1 — Sun, 11 Jan 2026 16:38:35 GMT

@Carol19581 wrote:
Unable to download any programs and already downloads are not downloading next sererues

@Carol19581 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Unable to download due to technical issues

Laing1 — Sun, 11 Jan 2026 17:02:59 GMT

@AB1234 wrote:

Since the service issue with sky last week, we have been unable to download with a message saying due to technical issues, please try later. However we can record and stream off sky.

@AB1234 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Unable to download due to technical issues

neilbadmin — Mon, 12 Jan 2026 00:38:48 GMT

Having the same issue. One programme i downloaded before issue now cannot be deleted. If I want to watch next episode I have to watch through channel 4 app and cannot be downloaded on sky

Re: Downloads

neilbadmin — Mon, 12 Jan 2026 00:41:08 GMT

Same issue, rebooting doesn't work.

Re: Unable to download

neilbadmin — Mon, 12 Jan 2026 00:43:15 GMT

Same issue, reboot doesn’t help

Re: Unable to download

AB1234 — Mon, 12 Jan 2026 05:49:26 GMT

Thank you, it worked 👍