topic Re: Mini box in Sky Q

Mini box

Mandeepkaur86 — Sat, 10 Jan 2026 20:10:14 GMT

I want to talk about my mini box. Ots not working today.

Re: Mini box

PandJ2020 — Sat, 10 Jan 2026 20:13:27 GMT

@Mandeepkaur86 wrote:
I want to talk about my mini box.

Go ahead, you can discuss it with the other customers here.

There's an ongoing thread here: https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796

Re: Mini box

Daniel0210 — Sat, 10 Jan 2026 20:13:37 GMT

@Mandeepkaur86

Is the issue connected with this mornings Sky Q issues discussed here?

https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796

Re: Mini box

Sharona21 — Sat, 10 Jan 2026 21:13:31 GMT

My mini box isn't loading and the accessible option has froze on my screen and none of the keys on the remote work please advise?

there was a network issue all day and has only resumed to the main box now

Re: Mini box

Laing1 — Sat, 10 Jan 2026 21:23:50 GMT

@Sharona21 wrote:

My mini box isn't loading and the accessible option has froze on my screen and none of the keys on the remote work please advise?

there was a network issue all day and has only resumed to the main box now

@Sharona21 try the following... to sort the accessibility problem

Unpair their Sky Q remote from the box by holding 4&6

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV.