topic Loss of channels in Sky Q

Loss of channels

RitaRM — Sat, 10 Jan 2026 15:44:51 GMT

I have lost several channels, I am told to upgrade,the only advice is to add sky sports and kids which we don't want.Tried un plugging box, still the same.

Re: Loss of channels

Laing1 — Sat, 10 Jan 2026 16:00:06 GMT

@RitaRM wrote:

I have lost several channels, I am told to upgrade,the only advice is to add sky sports and kids which we don't want.Tried un plugging box, still the same.

@RitaRM what channels have you lost ?

Re: Loss of channels

RitaRM — Sun, 11 Jan 2026 10:20:14 GMT

Sky news, dicovery, can't record anything on the channels we have, all our recordings have gone.

Re: Loss of channels

Laing1 — Sun, 11 Jan 2026 12:35:10 GMT

@RitaRM wrote:

Sky news, dicovery, can't record anything on the channels we have, all our recordings have gone.

@RitaRM if you have already tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote