topic Re: Sky Q box in Sky Q

Sky Q box

Bogtrotter45 — Mon, 01 Dec 2025 15:44:39 GMT

I'm a returning customer and I'd like to order a sky q box. How can I do it.

The chat it was useless

Re: Sky Q box

BenJoBanjo — Mon, 01 Dec 2025 15:53:42 GMT

@Bogtrotter45 wrote:
I'm a returning customer and I'd like to order a sky q box. How can I do it.
The chat it was useless

You're probably best off ringing Sky.

Re: Sky Q box

Bogtrotter45 — Mon, 01 Dec 2025 20:57:04 GMT

Thanks for your reply.

Is there a number to ring? The only number I've seen has a connection charge and a per minute charge too

Re: Sky Q box

Daniel0210 — Mon, 01 Dec 2025 20:58:58 GMT

@Bogtrotter45
These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Sky Q box

Bogtrotter45 — Mon, 01 Dec 2025 21:06:20 GMT

Thanks for all that information. I'd really like to talk to a human about my requirements but I don't have sky mobile or, currently, have sky broadband. I am in ROI

Re: Sky Q box

Daniel0210 — Tue, 02 Dec 2025 04:50:11 GMT

@Bogtrotter45

Using the above links, and having changed the flag in the bottom right corner to the ROI flag should lead to a 0818 number.

Re: Sky Q box

Ramesh2 — Wed, 07 Jan 2026 00:15:09 GMT

Please let me know which address I should send the Sky device box to.

I do not want the Sky device and I am requesting a return and refund.

The device has not been used and is in perfect condition.

Please share the return address for the Sky device.

I do not want it and request a refund.

Re: Sky Q box

Daniel0210 — Wed, 07 Jan 2026 04:57:25 GMT

@Ramesh2

I'm presuming that you wish to return a Sky Q box as you've added to this thread. Why has it not been used?

Re: Sky Q box

Ag991 — Sat, 10 Jan 2026 15:40:11 GMT

Don't bother! Been off all day and the lines are so busy they don't answer. Followed all instructions and the pile of **bleep** is useless. Keep telling us we're VIP customers well not today clearly. £139 per month for nothing.😡🤬