topic Re: Need to cancel a order in Sky Q

Need to cancel a order

Mini221 — Sat, 10 Jan 2026 13:28:52 GMT

Can I cancel without ringing been on the phone for an hour

Re: Need to cancel a order

stereohaven — Sat, 10 Jan 2026 13:34:05 GMT

@Mini221 wrote:
Can I cancel without ringing been on the phone for an hour

If you login to your account at Sky.com on a web browser, click on your name at the top right and then you can select "My Orders".

Not all orders can be cancelled this way but it would be the best place to check, or in the My Sky app if you have it.

Re: Need to cancel a order

caesarome — Sat, 10 Jan 2026 13:35:17 GMT

@Mini221

I'm afraid not as you will need to call but I should imagine the phone lines will be busier than usual due to the problems this morning with Sky Q so you will need to just hang in there on the phone and say nothing when asked any questions by the bot,