topic Re: Brand new box not booting up in Sky Q

Brand new box not booting up

Christina-89 — Tue, 06 Jan 2026 20:59:49 GMT

Plugged in a brand new sky q box and it isn't booting up and the screen goes blank after sitting on the wait a couple of minutes to set up screen

Re: Brand new box not booting up

nigea99 — Tue, 06 Jan 2026 21:38:20 GMT

@Christina-89 wrote:

Plugged in a brand new sky q box and it isn't booting up and the screen goes blank after sitting on the wait a couple of minutes to set up screen

hi @Christina-89

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then try to see if you can get the home screen ( make sure it has line of sight of the box as until it is paired it uses Infrared)

If you can them then press 1 & 3 together to go through to pair the remote with the box and your TV

Re: Brand new box not booting up

Christina-89 — Wed, 07 Jan 2026 14:48:38 GMT

This doesn't work I've tried it

Re: Brand new box not booting up

PandJ2020 — Wed, 07 Jan 2026 16:03:52 GMT

@Christina-89 wrote:
This doesn't work I've tried it

Then you need to contact Sky...