Sky Q access issues

JennyK3lly — Tue, 06 Jan 2026 12:51:01 GMT

My Sky Q keeps crashing live TV. It says that there is no satellite signal and the TV guide does not load. It's an old box. I have rebooted and reset numerous times over the last 3 weeks to no avail. All I have had is the Home Screen, apps and my planner. I can search and download things that are readily available to watch. Also shows which have failed to download due to the signal/ lack of access to the TV guide and scheduled recordings csn be downloaded after they air. I rebooted it this morning which actually worked but it reverted after an hour and then came back on later. I have sky protect. Is it a new box I need or do I need an engineer to come out? Thanks, Jenny

Re: Sky Q access issues

oldfella — Tue, 06 Jan 2026 13:07:47 GMT

@JennyK3lly wrote:

My Sky Q keeps crashing live TV. It says that there is no satellite signal and the TV guide does not load. It's an old box. I have rebooted and reset numerous times over the last 3 weeks to no avail. All I have had is the Home Screen, apps and my planner. I can search and download things that are readily available to watch. Also shows which have failed to download due to the signal/ lack of access to the TV guide and scheduled recordings csn be downloaded after they air. I rebooted it this morning which actually worked but it reverted after an hour and then came back on later. I have sky protect. Is it a new box I need or do I need an engineer to come out? Thanks, Jenny

Hi @JennyK3lly

If you have a No Satellite signal then work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

topic Sky Q access issues in Sky Q

Sky Q access issues

Re: Sky Q access issues