https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-playing-up-Software-Issue/m-p/5182414#M722508 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4580362">@Dave468</a>&nbsp; &nbsp;Use Sky's box check, it should lead you to a box replacement if required&nbsp;<A href="https://www.sky.com/help/articles/sky-q-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-wont-turn-on</A></P> Mon, 05 Jan 2026 13:35:08 GMT MightyQuinn 2026-01-05T13:35:08Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-playing-up-Software-Issue/m-p/5182373#M722502 <P>When viewing a recorded program the playing stops and won't restart.</P><P>Then when I go to the TV Guide the screen is blank (black).</P><P>If the box is recording the program fails (error message comes up Software Issue)</P> Mon, 05 Jan 2026 13:04:10 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-playing-up-Software-Issue/m-p/5182373#M722502 Dave468 2026-01-05T13:04:10Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-playing-up-Software-Issue/m-p/5182414#M722508 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4580362">@Dave468</a>&nbsp; &nbsp;Use Sky's box check, it should lead you to a box replacement if required&nbsp;<A href="https://www.sky.com/help/articles/sky-q-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-wont-turn-on</A></P> Mon, 05 Jan 2026 13:35:08 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-playing-up-Software-Issue/m-p/5182414#M722508 MightyQuinn 2026-01-05T13:35:08Z