topic Re: Blown Sky Box in Sky Q

Blown Sky Box

BB2025 — Sun, 04 Jan 2026 14:04:06 GMT

One Sky boxes was blown with lightening and Sky had just told us there are no boxes any more and left it at that. We have a subscription so how do we use it. Sky support was zero help

Re: Blown Sky Box

MightyQuinn — Sun, 04 Jan 2026 14:06:05 GMT

Hi @BB2025 Try again, that response is nonsense. https://www.sky.com/help/articles/sky-q-wont-turn-on

Re: Blown Sky Box

oldfella — Sun, 04 Jan 2026 14:08:19 GMT

@BB2025 wrote:

One Sky boxes was blown with lightening and Sky had just told us there are no boxes any more and left it at that. We have a subscription so how do we use it. Sky support was zero help

Hi @BB2025

Is this Sky Q boxes or Sky+HD.

If Sky Q replacement boxes should be available from Sky although they are likely to be refurbished ones.

If you have Sky Q you need to persevere with Sky contact.

Re: Blown Sky Box

TimmyBGood — Sun, 04 Jan 2026 14:12:20 GMT

@BB2025 wrote:

Sky had just told us there are no boxes any more

Simply not true: Q is still a live product and Sky has literally millions of Q boxes

They won't, however, supply a Sky+ HD box, and Viewing Cards can no longer be transferred to second-hand hardware.

Re: Blown Sky Box

BB2025 — Sun, 04 Jan 2026 14:14:45 GMT

It is not a Sky Q box so I know the old ones are not available but why didn't they give me the steps to replace ??

Re: Blown Sky Box

MightyQuinn — Sun, 04 Jan 2026 14:18:38 GMT

Hi @BB2025 I would try again, but this time ask to be changed to Sky Q.

Re: Blown Sky Box

oj01 — Sun, 04 Jan 2026 15:49:49 GMT

@MightyQuinn wrote:
Hi @BB2025 I would try again, but this time ask to be changed to Sky Q.

Note that it will require an engineer visit to change the LNB on your dish (assuming you have your own dish)

Re: Blown Sky Box

Marlu-Nyu — Sun, 04 Jan 2026 16:05:26 GMT

@BB2025 wrote:
One Sky boxes was blown with lightening and Sky had just told us there are no boxes any more and left it at that. We have a subscription so how do we use it. Sky support was zero help

If it's an old Sky Digibox, or a Sky+ (SD) or a Sky+HD box*, they don't make them anymore.
However, if it's a Sky Q, Sky Glass or Sky Stream, these are all still being make.

Long story short, to officially get your Sky back, you'll need to upgrade to Sky Q, Sky Glass or Sky Stream. You may be able to buy a used Sky+HD box online, and get Sky to connect it, but I don't know if they will, or if it will work.

* Reference: https://helpforum.sky.com/t5/Sky/Replacement-Sky-HD-Box-needed/td-p/4861640

Re: Blown Sky Box

Laing1 — Sun, 04 Jan 2026 16:08:47 GMT

@Marlu-Nyu wrote:

@BB2025 wrote:

One Sky boxes was blown with lightening and Sky had just told us there are no boxes any more and left it at that. We have a subscription so how do we use it. Sky support was zero help

If it's an old Sky Digibox, or a Sky+ (SD) or a Sky+HD box*, they don't make them anymore.
However, if it's a Sky Q, Sky Glass or Sky Stream, these are all still being make.

Long story short, to officially get your Sky back, you'll need to upgrade to Sky Q, Sky Glass or Sky Stream. You may be able to buy a used Sky+HD box online, and get Sky to connect it, but I don't know if they will, or if it will work.

* Reference: https://helpforum.sky.com/t5/Sky/Replacement-Sky-HD-Box-needed/td-p/4861640

@Marlu-Nyu OP has already confirmed they don't have a Sky Q box

@BB2025 wrote:

It is not a Sky Q box so I know the old ones are not available but why didn't they give me the steps to replace ??

Re: Blown Sky Box

Marlu-Nyu — Sun, 04 Jan 2026 16:50:23 GMT

@Laing1 wrote:
@Marlu-Nyu wrote:
@BB2025 wrote:
One Sky boxes was blown with lightening and Sky had just told us there are no boxes any more and left it at that. We have a subscription so how do we use it. Sky support was zero help

If it's an old Sky Digibox, or a Sky+ (SD) or a Sky+HD box*, they don't make them anymore.
However, if it's a Sky Q, Sky Glass or Sky Stream, these are all still being make.

Long story short, to officially get your Sky back, you'll need to upgrade to Sky Q, Sky Glass or Sky Stream. You may be able to buy a used Sky+HD box online, and get Sky to connect it, but I don't know if they will, or if it will work.

* Reference: https://helpforum.sky.com/t5/Sky/Replacement-Sky-HD-Box-needed/td-p/4861640

@Marlu-Nyu OP has already confirmed they don't have a Sky Q box

@BB2025 wrote:
It is not a Sky Q box so I know the old ones are not available but why didn't they give me the steps to replace ??

I know, I read it, I'm writing it for other users who may come across this and have a similar issue. They may benefit from my comment.