topic Re: book an engineer in Sky Q

book an engineer

Deanj — Sat, 03 Jan 2026 15:10:18 GMT

How do I book an engineer to fix the problem with my mini box. The main Sky Q box is working fine but the mini box is showing no signal. We have followed all the online instructions to resolve this but nothing works

Re: book an engineer

Daniel0210 — Sat, 03 Jan 2026 15:12:10 GMT

@Deanj

No signal or no satellite signal? They are different.

Re: book an engineer

Deanj — Sat, 03 Jan 2026 15:15:36 GMT

the television has a message that says no signal

Re: book an engineer

Daniel0210 — Sat, 03 Jan 2026 15:31:19 GMT

@Deanj
”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

Re: book an engineer

oldfella — Sat, 03 Jan 2026 16:04:39 GMT

@Deanj wrote:

the television has a message that says no signal

Hi @Deanj

First make sure that the Television is switched on and is switched to the HDMI input to which the mini box is connected.
Then with the mini box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the mini box remote control.

This will change the mini box to standard resolution which will work for all TV’s.