https://helpforum.sky.com/t5/Sky-Q/Sky-box-randomly-changing-channels-with-no-input/m-p/5180819#M722317 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577450">@Thaliablogs</a>&nbsp;wrote:<BR /><P>I've seen the other chats on this and have followed the suggestions but it's still happening. Think we prob need at least to try a new remote and cannot see how we escalate so trying this!</P><HR /></BLOCKQUOTE><P>If you are still having this issue then work through the troubleshooting flow and it should give you the option to request a new remote at the end:&nbsp;<A title="https://www.sky.com/help/articles/fix-q-remote-problems" href="https://www.sky.com/help/articles/fix-q-remote-problems" target="_blank" rel="noopener">https://www.sky.com/help/articles/fix-q-remote-problems</A>&nbsp;</P><P>&nbsp;</P><P>That said, it might be easier just to order from Amazon as Sky sell replacements directly from there now:&nbsp;<A title="https://amzn.eu/d/cYNans1" href="https://amzn.eu/d/cYNans1" target="_blank" rel="noopener">Original Sky Q Remote - SKY135</A>&nbsp;</P> Sat, 03 Jan 2026 11:01:57 GMT stereohaven 2026-01-03T11:01:57Z https://helpforum.sky.com/t5/Sky-Q/Sky-box-randomly-changing-channels-with-no-input/m-p/5179752#M722212 <P>I've seen the other chats on this and have followed the suggestions but it's still happening. Think we prob need at least to try a new remote and cannot see how we escalate so trying this!</P> Thu, 01 Jan 2026 20:48:42 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-box-randomly-changing-channels-with-no-input/m-p/5179752#M722212 Thaliablogs 2026-01-01T20:48:42Z https://helpforum.sky.com/t5/Sky-Q/Sky-box-randomly-changing-channels-with-no-input/m-p/5180819#M722317 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577450">@Thaliablogs</a>&nbsp;wrote:<BR /><P>I've seen the other chats on this and have followed the suggestions but it's still happening. Think we prob need at least to try a new remote and cannot see how we escalate so trying this!</P><HR /></BLOCKQUOTE><P>If you are still having this issue then work through the troubleshooting flow and it should give you the option to request a new remote at the end:&nbsp;<A title="https://www.sky.com/help/articles/fix-q-remote-problems" href="https://www.sky.com/help/articles/fix-q-remote-problems" target="_blank" rel="noopener">https://www.sky.com/help/articles/fix-q-remote-problems</A>&nbsp;</P><P>&nbsp;</P><P>That said, it might be easier just to order from Amazon as Sky sell replacements directly from there now:&nbsp;<A title="https://amzn.eu/d/cYNans1" href="https://amzn.eu/d/cYNans1" target="_blank" rel="noopener">Original Sky Q Remote - SKY135</A>&nbsp;</P> Sat, 03 Jan 2026 11:01:57 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-box-randomly-changing-channels-with-no-input/m-p/5180819#M722317 stereohaven 2026-01-03T11:01:57Z