topic Re: Sky Q main box in Sky Q

Sky Q main box

Ble1 — Sat, 03 Jan 2026 09:49:35 GMT

The sky main box will not switch on

Re: Sky Q main box

MightyQuinn — Sat, 03 Jan 2026 10:01:47 GMT

Hi @Ble1 Have you tried the power button on the box itself? To rule out a problem with the remote.

Re: Sky Q main box

Lee330 — Sat, 03 Jan 2026 10:05:33 GMT

Can someone call me be easier to explain

It's not the man box one of me small boxes

Re: Sky Q main box

DaveDrizen — Sat, 03 Jan 2026 10:14:23 GMT

Have tried a reboot turn the box off at the mains leave for couple of minutes then switch back on, and let the box do it startup procedure.leave for couple of minutes after your tv screen goes blank after reboot, then try taking the box out of stand by I had a similar problem when I tried turning my box on first thing one mornings little while ago and this and this cured the problem

Re: Sky Q main box

Lee330 — Sat, 03 Jan 2026 10:15:37 GMT

Yes I have tried all help lines that Sky has said to do

Re: Sky Q main box

DaveDrizen — Sat, 03 Jan 2026 10:16:09 GMT

It was my mini box the mini box the same as you

Re: Sky Q main box

DaveDrizen — Sat, 03 Jan 2026 10:22:57 GMT

What colour is the light on the front of the box ? Amber or red?

Re: Sky Q main box

Holly139 — Sat, 03 Jan 2026 10:51:28 GMT

Red, blue rotating Q

Re: Sky Q main box

Holly139 — Sat, 03 Jan 2026 10:52:56 GMT

Box will not turn on, can't get into settings

Re: Sky Q main box

Holly139 — Sat, 03 Jan 2026 10:54:52 GMT

Yes, unplugged everything, lots of times

Re: Sky Q main box

MightyQuinn — Sat, 03 Jan 2026 11:07:14 GMT

@Lee330 wrote:
Can someone call me be easier to explain

Hi @Lee330 As we are fellow customers, nobody is going to call you. It is a bit confusing, why is @Holly139 answering the questions put to you?

Re: Sky Q main box

DaveDrizen — Sat, 03 Jan 2026 11:47:04 GMT

In that case you need to contact Sky sounds like your box has gone faulty and Sky need to replace it

Re: Sky Q main box

oldfella — Sat, 03 Jan 2026 11:50:27 GMT

@Ble1 wrote:

The sky main box will not switch on

Hi @Ble1

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Sky Q main box

oj01 — Sat, 03 Jan 2026 17:21:03 GMT

@MightyQuinn wrote:
@Lee330 wrote:
Can someone call me be easier to explain
Hi @Lee330 As we are fellow customers, nobody is going to call you. It is a bit confusing, why is @Holly139 answering the questions put to you?

And who is @Ble1 who started the thread in the first place?