topic Re: Sky Q is no longer purchasable online in Sky Q

Sky Q is no longer purchasable online

BenJoBanjo — Fri, 12 Dec 2025 10:30:03 GMT

It would appear that Sky have finally killed the option for new customers to order Sky Q online.

It's been removed from the Sky website (again) and potential customers are now greeted with this:

Better get used to streaming everybody!

Moderator note: subject of thread updated to better reflect the conversation

Re: Sky Q no longer being sold

Daniel0210 — Wed, 10 Dec 2025 12:31:38 GMT

@BenJoBanjo

There has been no announcement of it being totally unavailable. Your image states 'online'.

I'd still advise customers wishing to sign up to Sky Q to call to order it until such time as there's something official out there.

Re: Sky Q no longer being sold

SKY1992bf — Wed, 10 Dec 2025 12:37:21 GMT

@BenJoBanjo @Daniel0210 the website does actually state sky Q queries can still be made via phone or visit a local store

Re: Sky Q no longer being sold

BenJoBanjo — Wed, 10 Dec 2025 12:38:05 GMT

@Daniel0210

Well it was always going to be inevitable wasn't it? The website states that if you 'want to chat about Sky Q' you can call them or visit a store but it doesn't say the word 'order' so it's clearly a softly softly approach to phasing the product out.

We've always known it was coming and they have to start some time so this must be it.

Re: Sky Q no longer being sold

PandJ2020 — Wed, 10 Dec 2025 12:40:05 GMT

They are probably running out of Q boxes... (Leaving enough to cover breakdowns as I suspect they are not building any new ones)

Re: Sky Q no longer being sold

Daniel0210 — Wed, 10 Dec 2025 12:40:11 GMT

@BenJoBanjo

Not necessarily. No point in scaremongering.

Re: Sky Q no longer being sold

BenJoBanjo — Wed, 10 Dec 2025 12:46:19 GMT

@Daniel0210 wrote:
@BenJoBanjo
Not necessarily. No point in scaremongering.

It's not scaremongering, it's just pointing out the fact that Sky have stopped selling Sky Q online.

We all know that the satellite service is being wound down so there's no point in them making it easy for people to sign up to service which will be shutting down in a few years. Customers and potential customers need to get used to that fact.

Existing Sky Q customers will continue to get the service they currently have and Sky will continue to support until there comes a time that they decide not to. That probably won't be for another few years, but it's coming.

Re: Sky Q no longer being sold

Daniel0210 — Wed, 10 Dec 2025 12:50:02 GMT

@BenJoBanjo

I agree with your last post but your opening sentence of the thread read…

@BenJoBanjo wrote:

It would appear that Sky have finally killed the option of Sky Q for new customers.

which wasn't actually correct, and it was this I was correcting you on.

Re: Sky Q no longer being sold

BenJoBanjo — Wed, 10 Dec 2025 12:54:08 GMT

@Daniel0210 wrote:
@BenJoBanjo
I agree with your last post but your opening sentence of the thread read…

@BenJoBanjo wrote:
It would appear that Sky have finally killed the option of Sky Q for new customers.
which wasn't actually correct, and it was this I was correcting you on.

Thank you kindly for your correction. I have amended my original post.

Re: Sky Q no longer being sold

FIL77 — Thu, 11 Dec 2025 06:45:56 GMT

I'm looking at upgrading my Sky+HD boxes to Sky Q over Christmas. Will this option no longer be available to me. ?

Re: Sky Q no longer being sold

Tarrantino — Thu, 11 Dec 2025 06:52:10 GMT

@FIL77 wrote:
I'm looking at upgrading my Sky+HD boxes to Sky Q over Christmas. Will this option no longer be available to me. ?

You have to do as instructed. Call them and find out.

Re: Sky Q no longer being sold

Daniel0210 — Thu, 11 Dec 2025 07:05:11 GMT

The thread title is misleading I'm afraid. It is available to you @FIL77 . There might be delays at this time of year though due to the weather, less daylight for engineers to work safely and with staff taking holidays during the festive period.

Re: Sky Q no longer being sold

FIL77 — Thu, 11 Dec 2025 07:52:25 GMT

That's great, thank you Daniel.

Re: Sky Q no longer being sold

nigea99 — Thu, 11 Dec 2025 07:58:16 GMT

@FIL77 wrote:

I'm looking at upgrading my Sky+HD boxes to Sky Q over Christmas. Will this option no longer be available to me. ?

hi @FIL77

you may already of the info. in this but just in case you are not, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

Re: Sky Q no longer being sold

BenJoBanjo — Thu, 11 Dec 2025 16:43:04 GMT

@Zed00000 wrote:
So Will "SKY" Remove "SKY-Q"-"TV" For EXISTING "Customers" Like Myself? If So, (Please) Ensure That "SKY-Q"-"TV" STILL Remains ACTIVE As "SKY-Q"-"TV" Is The ONLY Form Of "TV" That I Can Use Easily? (Please) DON'T Remove "SKY-Q"-"TV" For EXISTING And Would-Be "Customers" As Some "Customers" (Who Are "Disabled" And "Elderly") Can ONLY Use "SKY-Q"-"TV" More Easily? (PLEASE) Re-Assure Me That "SKY-Q"-"TV" Will Still Remain Active For EXISTING "Customers" Like Myself And New-Would-Be "Customers" And DO Respond To This Message (Whoever Is From The "SKY-Q"-"TV"-"TEAM" And Other "Commenters" Who Can Let Me Know Some Helpful Answers) - (Please)?

Sky Q will still be around for a few more years, don't worry. Sky won't stop supporting it until there comes a time when the satellites themselves come out of service. At that point, if you want a Sky TV service, you'll need to subscribe to their streaming option, or watch Sky programming via the NOW app on another streaming device.

Re: Sky Q no longer being sold

PandJ2020 — Thu, 11 Dec 2025 16:47:46 GMT

@Zed00000 wrote:
(Whoever Is From The "SKY-Q"-"TV"-"TEAM" And Other "Commenters" Who Can Let Me Know Some Helpful Answers) - (Please)?

Sky themselves will not respond here.

It's not a secret that Sky have signalled the end of the satellite TV era in the UK. But quite a few more years yet.

Re: Sky Q no longer being sold

KevNewMedia — Fri, 12 Dec 2025 10:28:57 GMT

Hi Everyone

Thanks for your questions on Sky Q and the online sales journey. I can confirm Sky Q is no longer available to buy online, however I can reassure you that Sky Q is still going strong with no changes to how existing customers can manage their package online or through the My Sky App.

Customers can still call us if they'd like to order Sky Q, or visit one of our retail stores. Alternatively, they can opt for one of our popular streaming products, Sky Glass and Sky Stream, which are chosen by 9 in 10 of our new customers.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Sky Q no longer being sold

mr.tickle — Fri, 12 Dec 2025 13:19:42 GMT

@KevNewMedia wrote:
Hi Everyone

Thanks for your questions on Sky Q and the online sales journey. I can confirm Sky Q is no longer available to buy online, however I can reassure you that Sky Q is still going strong with no changes to how existing customers can manage their package online or through the My Sky App.

Customers can still call us if they'd like to order Sky Q, or visit one of our retail stores.

Many thanks for the reasurrance!

Re: Sky Q is no longer purchasable online

grumpyderek — Sat, 13 Dec 2025 10:52:19 GMT

Bring Back BSB 🤣🤣

Re: Sky Q is no longer purchasable online

TimmyBGood — Sat, 13 Dec 2025 12:58:41 GMT

@grumpyderek wrote:

Bring Back BSB

With Comcast already selling off Sky Deutschland (plus Austria and Switzerland) that's not entirely impossible. Unfortunately they probably wouldn't get anywhere near what they paid for Sky Group back in 2018, even after the eight billion dollar write-down.

Still won't be over satellite, though.