Sky box activating smoke alarm

Skyuser70 — Wed, 31 Dec 2025 13:24:39 GMT

Hi I am trying to arrange a replacement sky q box as the one I am currently using activated the smoke alarm in the early hours of this morning. I have previously tried to arrange a replacement, but the phone number I am provided with eventually sends me a text message with a link to the page which supplied me with the number I have just called

Re: Sky box activating smoke alarm

Daniel0210 — Wed, 31 Dec 2025 13:30:47 GMT

@Skyuser70

If it's generating smoke which your post suggests you need to disconnect the Sky Q box straight away!

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

topic Sky box activating smoke alarm in Sky Q

Sky box activating smoke alarm

Re: Sky box activating smoke alarm