Mini box stops working when main box is turned on

OG2025 — Tue, 30 Dec 2025 13:26:18 GMT

My mini box works fine until someone turns on and tries to watch the main sky q box at the same time. At that point we can only watch recordings on the main box as well.

This wasn't an issue previously. I've tried resetting the broadband and turning all boxes off at the mains but still the issue persists.

does anyone know the issue or how to fix this please?

Re: Mini box stops working when main box is turned on

oldfella — Tue, 30 Dec 2025 13:39:16 GMT

@OG2025 wrote:

My mini box works fine until someone turns on and tries to watch the main sky q box at the same time. At that point we can only watch recordings on the main box as well.

This wasn't an issue previously. I've tried resetting the broadband and turning all boxes off at the mains but still the issue persists.

does anyone know the issue or how to fix this please?

Hi @OG2025

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini box stops working when main box is turned on

OG2025 — Tue, 30 Dec 2025 14:04:31 GMT

Thanks @oldfella I've done that and it looks like it's done the trick. Thanks very much for your help

topic Mini box stops working when main box is turned on in Sky Q

Mini box stops working when main box is turned on

Re: Mini box stops working when main box is turned on

Re: Mini box stops working when main box is turned on