topic Re: New TV.. in Sky Q

New TV..

Clairus — Mon, 29 Dec 2025 17:19:33 GMT

I have just bought a new TV and Sky wont load.. Any advice for a technophobe? TIA

Re: New TV..

PandJ2020 — Mon, 29 Dec 2025 17:54:16 GMT

@Clairus wrote:
...and Sky wont load..

you may have to explain in a little more detail as 'won't load' doesn't mean a lot...

Re: New TV..

TimmyBGood — Mon, 29 Dec 2025 19:00:01 GMT

@Clairus

Assuming it's Sky Q, has the box been connected to the television set using an HDMI cable, and is the appropriate HDMI input selected?

Is the television set UHD-capable?

Re: New TV..

oldfella — Mon, 29 Dec 2025 19:43:59 GMT

@Clairus wrote:
I have just bought a new TV and Sky wont load.. Any advice for a technophobe? TIA

Hi @Clairus

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.