topic Re: Viewing Card in Sky Q

Viewing Card

Jack78 — Mon, 29 Dec 2025 11:19:09 GMT

I had a new box delivered today and they took our old a box I accidentally left the viewing card in there, I'm trying to contact sky buy can get though to them how else can I contact them as I can't use my box or anything?

Re: Viewing Card

Daniel0210 — Mon, 29 Dec 2025 11:24:52 GMT

@Jack78

You aren't the first person to do that and won't be the last but you'll need to persevere on the phone to order a replacement viewing card.

Saying nothing when the automation kicks in sometimes gets you to an agent.

Re: Viewing Card

DaveDrizen — Mon, 29 Dec 2025 11:43:38 GMT

On the phone when prompted just say need a viewing card for your Sky view box you will be given some options go though and answer what they ask at the end you will probably be asked if there is any thing else or words to that effect say no you will then be put though to a human and you can then explain your problem properly and get it sorted.

Re: Viewing Card

Trish611 — Fri, 17 Jul 2026 17:34:40 GMT

I had new sky q delivered today but forgot to take out the card from my old box

Re: Viewing Card

Trish611 — Fri, 17 Jul 2026 17:38:29 GMT

I had new sky q box delivered today but forgot to take out the old viewing card

Re: Viewing Card

Daniel0210 — Fri, 17 Jul 2026 17:40:06 GMT

@Trish611

You aren't the first to do this and certainly won't be the last.

This isn't something the Community Messaging Team can help with so you'll need to call Sky to order a replacement viewing card.

Saying nothing when the automation (bot) kicks in sometimes gets you to an agent.

Re: Viewing Card

Laing1 — Fri, 17 Jul 2026 17:42:41 GMT

@Trish611 wrote:

I had new sky q box delivered today but forgot to take out the old viewing card

@Trish611 afraid you will need to call Sky and speak to someone to get a new card sent out. Unfortunately its not something that the escalation team on the forum can help with