topic Faulty remote control in Sky Q

Faulty remote control

LizT3 — Sun, 28 Dec 2025 20:57:25 GMT

Hello, my remote control is faulty and think we may need a new one

Re: Faulty remote control

oldfella — Sun, 28 Dec 2025 21:17:35 GMT

@LizT3 wrote:

Hello, my remote control is faulty and think we may need a new one

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple or Android device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Faulty remote control

Daniel0210 — Mon, 29 Dec 2025 02:47:45 GMT

@LizT3
Over the bank holiday period it may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.