topic Re: Sky Cinema in Sky Q

Sky Cinema

Ian2411 — Sun, 28 Dec 2025 10:05:41 GMT

Whenever watching a movie on Sky Cinema it constantly freezes and glitches for a second

I'm watching via Sky Q

Re: Sky Cinema

Daniel0210 — Sun, 28 Dec 2025 10:16:31 GMT

@Ian2411

Any error message on the screen?

Re: Sky Cinema

Ian2411 — Sun, 28 Dec 2025 10:37:27 GMT

No error message at all ?

Re: Sky Cinema

Daniel0210 — Sun, 28 Dec 2025 10:50:43 GMT

@Ian2411

It's worth rebooting the boxes.

Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.