Sky remote

Cathy1690 — Sat, 27 Dec 2025 21:22:07 GMT

Remote not working

Re: Sky remote

Laing1 — Sat, 27 Dec 2025 21:53:13 GMT

@Cathy1690 wrote:
Remote not working

@Cathy1690 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

Re: Sky remote

Daniel0210 — Sun, 28 Dec 2025 03:07:33 GMT

@Cathy1690
After checking the basics, ie; fresh batteries, re-pairing etc as described by @Laing1 if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

topic Sky remote in Sky Q

Sky remote

Re: Sky remote

Re: Sky remote