https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5175566#M721753 My sky Q is jumping and freezing, does anyone have a fix? Sat, 27 Dec 2025 07:33:51 GMT Neil12301 2025-12-27T07:33:51Z https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5175566#M721753 My sky Q is jumping and freezing, does anyone have a fix? Sat, 27 Dec 2025 07:33:51 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5175566#M721753 Neil12301 2025-12-27T07:33:51Z https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5175988#M721797 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3861508">@Neil12301</a>&nbsp;wrote:<BR />My sky Q is jumping and freezing, does anyone have a fix?<HR /></BLOCKQUOTE><P>If a soft reset (pull the plug for 5 minutes) doesn't fix it, it could be a dish misalignment or a loose cable that might need an engineer.</P><P>&nbsp;</P><P>Work through the checks here first:&nbsp;<A title="https://www.sky.com/help/articles/sky-q-picture-problems" href="https://www.sky.com/help/articles/sky-q-picture-problems" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-q-picture-problems</A>&nbsp;</P><P>&nbsp;</P><P>You then should be able to book an engineer at the end if the other steps do not work.</P> Sat, 27 Dec 2025 20:40:11 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-keeps-freezing/m-p/5175988#M721797 stereohaven 2025-12-27T20:40:11Z