topic Ridiculous service in Sky Q

Ridiculous service

Azmal — Fri, 26 Dec 2025 22:48:23 GMT

I am DISGUSTED that SKY have no way to get support for my Sky Q not connecting to the internet.

It's scandalous that I cannot get any help and am sent round in circles, wasting time on the phone to automated chat and AI bots that lead to a dead end.

Seriously - SKY are a absolute joke.

Re: Ridiculous service

PandJ2020 — Fri, 26 Dec 2025 23:10:16 GMT

It's almost 11pm on a bank holiday.

This is a customer led help forum.

Is this something that was working and stopped? Has anything changed?

Re: Ridiculous service

Azmal — Sat, 27 Dec 2025 02:01:57 GMT

"It's almost 11pm on a bank holiday." - thanks for enlightening me.

I know this is a customer-led forum. I am a customer. This is literally the only option open to me for a couple of days. I only messaged here on the off chance that someone might know if there are any other options.

It's the fact that there is no viable solution from Sky - their phones lead you on a merry dance. Their Ai bot leads to a dead end. The only offer is the self-service option in this forum.

I don't mind resolving it myself - but there is no way to do so. That is my gripe.

Re: Ridiculous service

TimmyBGood — Sat, 27 Dec 2025 10:07:52 GMT

@Azmal

It helps if you provide some basic information.

Is this a new Q installation, or was there some other reason for needing to reconnect?

Which ISP are you using?

Typically the call pathways lead to a human if the automated prompts aren't responded to, but staffing will have been reduced over the past couple of days.

Re: Ridiculous service

PandJ2020 — Sat, 27 Dec 2025 11:21:38 GMT

@TimmyBGood wrote:
@Azmal
It helps if you provide some basic information.

I also asked in my OP...