topic Re: Sky Q box in Sky Q

Sky Q box

Elizabeth1959 — Fri, 26 Dec 2025 08:43:01 GMT

My sky cue box is not working

Re: Sky Q box

Daniel0210 — Fri, 26 Dec 2025 10:01:07 GMT

@Elizabeth1959

Some more details other than 'not working' may help us to help you.

Re: Sky Q box

Melliel68 — Fri, 26 Dec 2025 10:39:06 GMT

My sky q isnt working either. All the status are ticked but it is saying there is a technical fault and waiting for tv schedule.

Re: Sky Q box

Daniel0210 — Fri, 26 Dec 2025 10:40:57 GMT

@Melliel68 wrote:

it is saying there is a technical fault and waiting for tv schedule.

@Melliel68

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Re: Sky Q box

Melliel68 — Fri, 26 Dec 2025 10:58:23 GMT

Thank you. It has reset it but now the remote won't move anything on the screen!! So I can't get it off the blue screen with the info about accessibility on Sky q click settings or skip and set up later!!

Re: Sky Q box

Melliel68 — Fri, 26 Dec 2025 11:00:28 GMT

Upstairs boxes are now fine! We are going to turn on and off again and see what happens......

Re: Sky Q box

Daniel0210 — Fri, 26 Dec 2025 11:02:53 GMT

@Melliel68

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Sky Q box

Melliel68 — Fri, 26 Dec 2025 11:06:27 GMT

Amazing! Thank you! All sorted 😄