https://helpforum.sky.com/t5/Sky-Q/No-picture/m-p/5175021#M721690 <P>Hi</P><P>wr have no picture on our screen. The screen is black. It's been like that since 7pm. We have checked the router and rebooted the router but nothing works</P><P>can you help. It's Christmas Day too.&nbsp;</P> Thu, 25 Dec 2025 22:37:14 GMT Ken_preston 2025-12-25T22:37:14Z https://helpforum.sky.com/t5/Sky-Q/No-picture/m-p/5175021#M721690 <P>Hi</P><P>wr have no picture on our screen. The screen is black. It's been like that since 7pm. We have checked the router and rebooted the router but nothing works</P><P>can you help. It's Christmas Day too.&nbsp;</P> Thu, 25 Dec 2025 22:37:14 GMT https://helpforum.sky.com/t5/Sky-Q/No-picture/m-p/5175021#M721690 Ken_preston 2025-12-25T22:37:14Z https://helpforum.sky.com/t5/Sky-Q/No-picture/m-p/5175042#M721692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4572131">@Ken_preston</a>&nbsp;Your duplicate thread has been removed as you already raised the same question here.</P> <P>&nbsp;</P> <P>Sky Q, where you have posted receives it's live channels via your dish so rebooting the router is a fruitless endeavour</P> <P>&nbsp;</P> <P>Is there an on-screen message? Have you tried unplugging your Sky Q box rather than your router?&nbsp;</P> <P>&nbsp;</P> <P>Have you selected the correct HDMI input on the TV using the TV remote?</P> Fri, 26 Dec 2025 00:26:30 GMT https://helpforum.sky.com/t5/Sky-Q/No-picture/m-p/5175042#M721692 GD1 2025-12-26T00:26:30Z