Connection issues - sky q mini

Allie9 — Tue, 23 Dec 2025 20:31:40 GMT

Changed wifi/broadband from Sky to Virgin. Main sky Q box connects fine but my mini box connects for 10 secs then disconnects. Any ideas how to fix this?

Re: Connection issues - sky q mini

oldfella — Tue, 23 Dec 2025 20:39:39 GMT

@Allie9 wrote:

Changed wifi/broadband from Sky to Virgin. Main sky Q box connects fine but my mini box connects for 10 secs then disconnects. Any ideas how to fix this?

Hi @Allie9

With Sky broadband and the non fibre router the mini can connect to the router or Main Q box.

With Virgin broadband the mini must connect to the Main Q box.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

topic Connection issues - sky q mini in Sky Q

Connection issues - sky q mini

Re: Connection issues - sky q mini