topic Re: Sky tv loses Internet connection in Sky Q

Sky tv loses Internet connection

portlygoldie — Mon, 08 Jan 2024 20:50:31 GMT

Hi there

My Sky keeps saying I have no Internet connection and to go to settings and network connection status

It then suggests I press and hold the WPS button on the router but I just get the blue wheel of death on the screen and then it tells me it has failed....what is the solution?

Re: Sky tv loses Internet connection

Ecosse — Mon, 08 Jan 2024 21:06:09 GMT

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.

Re: Sky tv loses Internet connection

portlygoldie — Mon, 08 Jan 2024 21:32:20 GMT

Thanks @Ecosse .. I am back up and running (for now at least)

Re: Sky tv loses Internet connection

Louise268 — Tue, 30 Jan 2024 13:37:05 GMT

Lost internet connection on Saturday evening, Sky Q is still working but none of the Apps are there. WiFi is working in the house, as all phones and computers are connected.

Have followed other people's posts about switching everything off and disconnecting, then plugging the router back in, then Sky Q. Have repeated this several times. To no avail. Have held in the WPS button, still saying unsuccessful connection. Choosing Sky Boradband Wifi, as both Router and Q are from Sky.

Now suggesting I may need to connect a Sky Q Booster.

I just want the Apps back on my TV.

Suggestions please.

Re: Sky tv loses Internet connection

idol+the+bear — Tue, 30 Jan 2024 14:33:31 GMT

If you have a Sky router do a reset by pressing the small button on the back of the router and then search for the network on your main Sky Q box. This normally works and is not the same as powering off the router and switching back on.

Re: Sky tv loses Internet connection

Stev551 — Fri, 05 Apr 2024 16:45:58 GMT

I'm having this same issue tried resetting both router and sky Q managed to connect via hotspot on my phone no problem then tried to connect to the router wps does nothing manually inputting password says it's wrong when I know it is right

Re: Sky tv loses Internet connection

Stev551 — Fri, 05 Apr 2024 16:52:44 GMT

I can confirm the idea of sitch the sky q box and the router off wait 30 sec turn router back on wait until all fired up then sky Q box re connect via wps hold it until it is finished I held it even while it said connecting then vioala connected

Re: Sky tv loses Internet connection

Stally1 — Mon, 15 Apr 2024 13:10:58 GMT

Been having the same issue for a week main sky q box and mini boxes loads for a while then drops out doing my head in

Re: Sky tv loses Internet connection

Seanyd2 — Tue, 23 Apr 2024 06:29:51 GMT

I'm getting the same issue. Everyday I am having to reboot the sky q box.

Re: Sky tv loses Internet connection

yorkshireleedsfan — Tue, 23 Apr 2024 18:44:09 GMT

Same issue. Tried everything. No luck. Looks like the Sky Q box may be kaput. Every other device connects no problem.

Re: Sky tv loses Internet connection

Seanyd2 — Tue, 23 Apr 2024 19:48:36 GMT

I called sky. Got a new box coming. But sky engineer says this will not solve the issue. Cos I'm not using sky broadband they say it will keep cutting out. Funny cos it hasn't happened for the last 6 years

Re: Sky tv loses Internet connection

yorkshireleedsfan — Tue, 23 Apr 2024 20:06:42 GMT

Thank you. Think I am going to have no choice but to call them. I suppose I will have to set 3-4 hours aside to go through all the usual nonesense that I have already tried once I get an answer after being on hold 🤬

Re: Sky tv loses Internet connection

Maninder21 — Mon, 13 May 2024 14:19:52 GMT

We have Sky broadband and are having the same issue

Re: Sky tv loses Internet connection

yorkshireleedsfan — Mon, 13 May 2024 14:55:31 GMT

Fortunately my connection seems to have resolved itself. Had nearly 7 days in total of poor/lost connections. Nothing from sky but funnily enough a couple of my neighbours (also with sky) had similar problems.

Poor customer service from sky where you practically have to swim through concrete to get to speak to anyone with the knowledge/expertise to resolve.

Re: Sky tv loses Internet connection

JudeT — Thu, 16 May 2024 20:28:58 GMT

We are having the same issue. Ever since we changed internet provider away from sky the sky q boxes keep disconnecting from the internet and as others have said every other device in the house is connected and working fine. Where can I find a phone number to actually talk to a human? Sky do not make it easy to phone them!

Re: Sky tv loses Internet connection

Laing1 — Fri, 17 May 2024 15:03:54 GMT

@JudeT wrote:

We are having the same issue. Ever since we changed internet provider away from sky the sky q boxes keep disconnecting from the internet and as others have said every other device in the house is connected and working fine. Where can I find a phone number to actually talk to a human? Sky do not make it easy to phone them!

@JudeT I know you said you turned everything off but did you reset the router by poressing the small button on the back of it

Re: Sky tv loses Internet connection

Cregoe — Tue, 21 May 2024 20:16:04 GMT

I'm having the same issue. We have Virgin Broadband and there's no issue with, as all other devices remain connected and wifi checker remains around 200Mbs.

Generally, I just need to Reset on Sky Q Settings and it sorts itself out, but very frustrating..!!

Sky Q box is only a few months old...

Re: Sky tv loses Internet connection

Seanyd2 — Tue, 21 May 2024 20:42:03 GMT

Same here. New sky q box but still happening. Thinking of cancelling my contract cos I'm paying for stuff I can't use

Re: Sky tv loses Internet connection

Krigby14 — Sat, 08 Jun 2024 18:40:21 GMT

I've tried switching it off and resetting but that has not solved the issue

what else can I try? Is there a number I can ring?

Re: Sky tv loses Internet connection

JudeT — Sun, 09 Jun 2024 09:40:51 GMT

So after going through the process of getting go fibre back out (and there were issues there and router replaced) the issue was not resolved. Long story short ended up with sky engineer out and we have 2 sky routers and a go fibre router all connected. It took him ages to sort it out and figure out what to do but it was never going to be something we'd have figured out ourselves. So far so good though everything has stayed connected!