https://helpforum.sky.com/t5/Sky-Q/Giving-up-on-Sky/m-p/5172549#M721454 <P>I can't seem to get anywhere with Sky at the moment.&nbsp;<BR /><BR /></P><P>I don't have access to the mobile they have in the system, even though I changed my mobile number on the MySky app. Customer service are also asking for a recovery code, which I have no recollection of. They have also got me to check the SkyQ box for the last 4 digits on the bottom that don't exist.&nbsp;<BR /><BR />I moved out of my house in November and have only just got into my new property. It was suggested to me that I don't cancel Sky so I can keep my years of service, so I reduced my £146 subscription to the minimum £15 for Sky Essentials. I now want to get all my old channels back.</P><P>&nbsp;</P><P>Because of the hassle and need for working from home I have got BT to sort the Broadband. Just trying to figure out how to resolve this.</P><P>&nbsp;</P> Sun, 21 Dec 2025 20:53:58 GMT Slpask 2025-12-21T20:53:58Z https://helpforum.sky.com/t5/Sky-Q/Giving-up-on-Sky/m-p/5172549#M721454 <P>I can't seem to get anywhere with Sky at the moment.&nbsp;<BR /><BR /></P><P>I don't have access to the mobile they have in the system, even though I changed my mobile number on the MySky app. Customer service are also asking for a recovery code, which I have no recollection of. They have also got me to check the SkyQ box for the last 4 digits on the bottom that don't exist.&nbsp;<BR /><BR />I moved out of my house in November and have only just got into my new property. It was suggested to me that I don't cancel Sky so I can keep my years of service, so I reduced my £146 subscription to the minimum £15 for Sky Essentials. I now want to get all my old channels back.</P><P>&nbsp;</P><P>Because of the hassle and need for working from home I have got BT to sort the Broadband. Just trying to figure out how to resolve this.</P><P>&nbsp;</P> Sun, 21 Dec 2025 20:53:58 GMT https://helpforum.sky.com/t5/Sky-Q/Giving-up-on-Sky/m-p/5172549#M721454 Slpask 2025-12-21T20:53:58Z