https://helpforum.sky.com/t5/Sky-Q/Book-an-engineer/m-p/5172519#M721453 <P>I have managed to book one for the 28th Dec.</P><P>&nbsp;</P><P>My list/symptoms for him is below..</P><P>&nbsp;</P><P>Pixelation and poor picture quality on Live Viewing, Recordings &amp; Streaming.<BR />Fast Forwarding sometimes will not stop. Remotes have been re paired &amp; new batteries fitted.<BR />Spinning Wheels and Buffering VERY frequently, no matter what time of the day or evening.<BR />It says no Internet/Satellite connection, but it has two ticks &amp; everything else connected is fine.<BR />I frequently clear out all deleted programs from hard drive.<BR />Sky Q, Netflix, Disney, Prime, Apple TV, Youtube etc are all affected.<BR />However, on a tablet, if we watch Sky Go and any of the above streaming sites EVERYTHING works fine.<BR />ALL HDMI cables are new Upgreen 8k.<BR />The Mini Boxes frequently lose connection also (no internet), the main one in the bedroom is a new replacement, but still happens.</P><P>**We have BT Full Fibre 900 Broadband**</P> Sun, 21 Dec 2025 20:29:17 GMT 152bobby 2025-12-21T20:29:17Z https://helpforum.sky.com/t5/Sky-Q/Book-an-engineer/m-p/5171363#M721338 <P>Does anyone know where I can book a Sky engineer visit.&nbsp; I have Sky Protect and the Sky Bot said I can do this !!</P><P>&nbsp;</P><P>Yes, I intend calling them, but why do they say I can book an engineer on line, when I can't see the option.</P><P>&nbsp;</P><P>Absolutely ridiculous.&nbsp;</P> Fri, 19 Dec 2025 20:17:52 GMT https://helpforum.sky.com/t5/Sky-Q/Book-an-engineer/m-p/5171363#M721338 152bobby 2025-12-19T20:17:52Z https://helpforum.sky.com/t5/Sky-Q/Book-an-engineer/m-p/5171406#M721341 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/739891">@152bobby</a>&nbsp;</P> <P>What do you require an engineer for so what is the issue with Sky Q ?</P> Fri, 19 Dec 2025 21:43:50 GMT https://helpforum.sky.com/t5/Sky-Q/Book-an-engineer/m-p/5171406#M721341 caesarome 2025-12-19T21:43:50Z https://helpforum.sky.com/t5/Sky-Q/Book-an-engineer/m-p/5172519#M721453 <P>I have managed to book one for the 28th Dec.</P><P>&nbsp;</P><P>My list/symptoms for him is below..</P><P>&nbsp;</P><P>Pixelation and poor picture quality on Live Viewing, Recordings &amp; Streaming.<BR />Fast Forwarding sometimes will not stop. Remotes have been re paired &amp; new batteries fitted.<BR />Spinning Wheels and Buffering VERY frequently, no matter what time of the day or evening.<BR />It says no Internet/Satellite connection, but it has two ticks &amp; everything else connected is fine.<BR />I frequently clear out all deleted programs from hard drive.<BR />Sky Q, Netflix, Disney, Prime, Apple TV, Youtube etc are all affected.<BR />However, on a tablet, if we watch Sky Go and any of the above streaming sites EVERYTHING works fine.<BR />ALL HDMI cables are new Upgreen 8k.<BR />The Mini Boxes frequently lose connection also (no internet), the main one in the bedroom is a new replacement, but still happens.</P><P>**We have BT Full Fibre 900 Broadband**</P> Sun, 21 Dec 2025 20:29:17 GMT https://helpforum.sky.com/t5/Sky-Q/Book-an-engineer/m-p/5172519#M721453 152bobby 2025-12-21T20:29:17Z