topic Sky mini box replacement in Sky Q

Sky mini box replacement

Alison-62 — Sun, 21 Dec 2025 11:41:13 GMT

I rang today regarding my sky box upstairs that isn't working, the gentleman told me that I would have a new box within 2 days but online it says 4/5 weeks which isn't acceptable please advise when I will receive my new box

Re: Sky mini box replacement

Daniel0210 — Sun, 21 Dec 2025 11:45:19 GMT

@Alison-62
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sounds like Sky have arranged what is called a doorstep box swap so have the faulty mini box disconnected near the front door for when DPD deliver the replacement.

Re: Sky mini box replacement

PandJ2020 — Sun, 21 Dec 2025 12:05:21 GMT

@Alison-62 wrote:
my sky box upstairs that isn't working,

In what way isn't it working? There may be alternative to a swap.

which isn't acceptable please advise when I will receive my new box

We're other customers here so cannot say for sure.