topic Re: Skyq return in Sky Q

Skyq return

clarke1961 — Fri, 19 Dec 2025 12:47:33 GMT

I have recieved packages to return skyq box I am still using it and in contract

Re: Skyq return

oldfella — Fri, 19 Dec 2025 12:49:54 GMT

@clarke1961 wrote:
I have recieved packages to return skyq box I am still using it and in contract

Hi @clarke1961

Then you need to contact Sky .

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Skyq return

clarke1961 — Fri, 19 Dec 2025 12:54:17 GMT

Contacted they have texet a message to saythey have updated and sent a 10 digit ref number,

Not sure i trust this will prevent bieng charged,

Re: Skyq return

oldfella — Fri, 19 Dec 2025 17:26:04 GMT

@clarke1961 wrote:

Contacted they have texet a message to saythey have updated and sent a 10 digit ref number,

Not sure i trust this will prevent bieng charged,

What are expecting to be charged for @clarke1961 ??

Re: Skyq return

clarke1961 — Fri, 19 Dec 2025 18:17:40 GMT

Non return

As i say its in use and im on a contract with skyq

Sky are just so difficult to contact ant understand and trust what they say

Re: Skyq return

Sayek — Sat, 20 Dec 2025 21:30:21 GMT

I nomally give 30 days notice to leave Sky end of each contract and they send me a returns pack.

Usually end of renew the contract and bin the returns package and never been charged.

What can they charge you for if you still in contract with them??