https://helpforum.sky.com/t5/Sky-Q/Can-t-get-basic-sky-channels/m-p/5171272#M721321 <P>Thanks for replying to my comment. I have now spoken to a member of the team and have resolved the issue. It was an absolute basic package my father has but we have upgraded to Signature.&nbsp;</P> Fri, 19 Dec 2025 17:56:55 GMT MissyJ 2025-12-19T17:56:55Z https://helpforum.sky.com/t5/Sky-Q/Can-t-get-basic-sky-channels/m-p/5170823#M721275 <P><SPAN>The onscreen message says I need to upgrade my subscription. I haven't cancelled my subscription and have all the upgrades for the channels I want to access. &nbsp;</SPAN></P><P><SPAN>have tried rebooting but this didn't solve the problem&nbsp;</SPAN></P> Fri, 19 Dec 2025 08:31:11 GMT https://helpforum.sky.com/t5/Sky-Q/Can-t-get-basic-sky-channels/m-p/5170823#M721275 MissyJ 2025-12-19T08:31:11Z https://helpforum.sky.com/t5/Sky-Q/Can-t-get-basic-sky-channels/m-p/5170829#M721278 <P>What is your base subscription, what channel are you trying to access and do you have HD sub?</P> Fri, 19 Dec 2025 08:54:01 GMT https://helpforum.sky.com/t5/Sky-Q/Can-t-get-basic-sky-channels/m-p/5170829#M721278 PandJ2020 2025-12-19T08:54:01Z https://helpforum.sky.com/t5/Sky-Q/Can-t-get-basic-sky-channels/m-p/5171272#M721321 <P>Thanks for replying to my comment. I have now spoken to a member of the team and have resolved the issue. It was an absolute basic package my father has but we have upgraded to Signature.&nbsp;</P> Fri, 19 Dec 2025 17:56:55 GMT https://helpforum.sky.com/t5/Sky-Q/Can-t-get-basic-sky-channels/m-p/5171272#M721321 MissyJ 2025-12-19T17:56:55Z