Factory reset problem

DM26 — Fri, 19 Dec 2025 14:49:15 GMT

I tried to do a factory reset yesterday and now my box won't responding to my remote

Re: Factory reset problem

nigea99 — Fri, 19 Dec 2025 16:06:03 GMT

@DM26 wrote:

I tried to do a factory reset yesterday and now my box won't responding to my remote

It will need a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

topic Re: Factory reset problem in Sky Q

Factory reset problem

Re: Factory reset problem