Returning multiscreen box

ColleenSegree — Thu, 18 Dec 2025 16:24:08 GMT

Hi there. I cancelled my multi room subscription and I believe it runs out today. Do I need to return the box and remote and if so could you send me the address please. Thank you for your time with the matter.

Re: Returning multiscreen box

Daniel0210 — Thu, 18 Dec 2025 16:27:48 GMT

@ColleenSegree
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic Returning multiscreen box in Sky Q

Returning multiscreen box

Re: Returning multiscreen box