topic Re: Not received SkyQ box? in Sky Q

Not received SkyQ box?

Lowery2 — Thu, 18 Dec 2025 15:52:25 GMT

I have not received my SkyQ box.

Was informed that would be sent & I would get notice 6 days ago

Re: Not received SkyQ box?

Daniel0210 — Thu, 18 Dec 2025 15:55:03 GMT

@Lowery2

Is this a replacement box being delivered as part of a 'doorstep box swap'?

Re: Not received SkyQ box?

Lowery2 — Thu, 18 Dec 2025 15:58:16 GMT

Not sure mate.

I think it mailed.

Was told to put my old receiver in box and return it!
@Lowery2 wrote:
I have not received my SkyQ box.
Was informed that would be sent & I would get notice 6 days ago

Re: Not received SkyQ box?

Daniel0210 — Thu, 18 Dec 2025 16:01:51 GMT

@Lowery2

DPD deliver the replacement box and take the already disconnected box with them. Remember to remove the viewing card from the faulty box and accept any power lead DPD bring in case it's different to the one you currently have.

You'll perhaps need to contact Sky to see why the delivery hasnt arrived yet.

Re: Not received SkyQ box?

Lowery2 — Thu, 18 Dec 2025 16:05:13 GMT

Have been trying to.

They have sent me here.

I shorty again. Thanks

Re: Not received SkyQ box?

mr.tickle — Fri, 19 Dec 2025 17:45:50 GMT

@Lowery2 wrote:
Have been trying to.
They have sent me here.
I shorty again. Thanks

This (sky community) is a customer-to-customer help forum, not Sky's own site. All we can offer is advice.

Hope you can get in touch with Sky directly soon.